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CLIENT SUCCESS MANAGER

The Client Success Manager assumes the role of a business analyst and a project manager, which involves designing features/modules and implementing Edusuite to partner schools both in K12 and Higher Education.

Post is currently a work-from-home position. However, as things ease back to normal, it will become a hybrid position with mostly remote work but with occasional meetings held in our main office in Alabang. You may also be asked to travel to meet your client schools. Perks include working with a talented team, a remote or hybrid work arrangement, free meals, unlimited vacation leaves, regular extra-curricular and gaming activities, and most importantly, making a difference for the Philippines.

Qualifications

  • At least 2 years experience in Project Management, Consulting, Quality Assurance, or similar roles.

  • Good people skills and stress-management skills, to manage both the expectations and the complaints of clients.

  • Bonus points for:

    • Experience in Quality Assurance​ or Business Analysis

    • Knowledge in Database & system administration

  • Recommendations from your past Clients and Superiors​

Job Responsibilities

Project Management and Implementation

  • Work with business stakeholders to understand project objectives and requirements.

  • Manage the deployment of our product to our clients, inclusive of configuration, training of users, handling complaints, data migration and data entry

  • Develop and maintain standard project management deliverables such as project plan, product backlog, issues and action items log, meeting minutes etc.

  • Manages communication and deployment for projects from start to end.

  • Develop and maintain standard project management deliverables such as project plan, product backlog, issues and action items log, meeting minutes etc.

Business Analysis and Customer Support

  • Support the software development team in defining and testing features.

  • Manage after-sales customer support after deployment

  • Develop and deliver world-class support experience