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CLIENT SUCCESS MANAGER

The Client Success Manager assumes the role of a business analyst and a project manager, which involves designing features/modules and implementing Edusuite to partner schools both in K12 and Higher Education.

This is a remote post. Being part of our team means access to unlimited vacation leaves, working from home or a hybrid work arrangement, flexible working schedule, extracurricular and gaming activities, health and wellness, training and continuing education, and other exciting opportunities!

Qualifications

  • At least 2 years experience in Project Management, Consulting, Quality Assurance, or similar roles.

  • Good people skills and stress-management skills, to manage both the expectations and the complaints of clients.

  • Bonus points for:

    • Experience in Quality Assurance​ or Business Analysis

    • Knowledge in Database & system administration

  • Recommendations from your past Clients and Superiors​

Job Responsibilities

Project Management and Implementation

  • Work with business stakeholders to understand project objectives and requirements.

  • Manage the deployment of our product to our clients, inclusive of configuration, training of users, handling complaints, data migration and data entry

  • Develop and maintain standard project management deliverables such as project plan, product backlog, issues and action items log, meeting minutes etc.

  • Manages communication and deployment for projects from start to end.

  • Develop and maintain standard project management deliverables such as project plan, product backlog, issues and action items log, meeting minutes etc.

Business Analysis and Customer Support

  • Support the software development team in defining and testing features.

  • Manage after-sales customer support after deployment

  • Develop and deliver world-class support experience