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The Client Success Intern assumes the role of assisting Business Analysts, Client Success Managers and Customer Support, which involves an understanding of the design features/modules and supporting the implementation of Edusuite to partner schools both in K12 and Higher Education.


Job Responsibilities

  • A college student enrolled in any technical, business management, finance, marketing, or communications course

  • Passion for technology and for being a part of a fast-growing AI Edtech startup

  • Great communication skills; has the ability to communicate effectively and efficiently (both verbal and written)

  • Ability to multitask, prioritize, and manage time effectively

  • Fast learner

  • Good analytical and problem-solving skills

  • Tech-savvy, comfortable using Google suite products

  • Can work independently

  • Minimum required number of hours must be 300 hours

Project Management and Implementation

  • Assist in working with business stakeholders to understand project objectives and requirements.

  • Understand the deployment of our product to our clients, inclusive of configuration, training of users, handling complaints, data migration, and data entry

  • Assist in the development and maintenance of the standard project management deliverables such as project plan, product backlog, issues, action items log, meeting minutes, etc.

  • Establish proper communication and support the deployment of fixes/enhancements from start to end.

Business Analysis and Customer Support

  • Support the software development team in defining, designing and testing features.

  • Assist in managing after-sales customer support after deployment of fixes/enhancements.

  • Deliver a world-class support experience

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