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The Helpdesk Assistant will correspond with end-users of our system. This person will help customers in verifying and addressing common issues while escalating and coordinating more complex concerns.

Being part of our team means access to unlimited vacation leaves, working from home or a hybrid work arrangement, flexible working schedule, extracurricular and gaming activities, health and wellness, training and continuing education, and other exciting opportunities!


  • At least a year of experience in Help Desk or similar roles

  • Fresh graduates with excellent credentials are welcome to apply

  • Excellent written and verbal communication skills

  • Creative and a good problem solver

  • Great attention to detail and organizational skills

  • Has a clear understanding of incident management

  • Good people skills and stress-management skills, to manage both expectations and the complaints of users.

  • Ability to thrive and deliver high-quality results in a fast-paced environment

  • Must be available for on-call work, particularly during non-working hours

  • Bonus points:

    • Knowledge in Database and System Administration.

    • Experience in Quality Assurance

Job Responsibilities

  • Oversee multiple lines of support which include Chat, Phone, Email, and our ticketing system queue

  • Provide support in streamlining the processes to make them as efficient as possible

  • Offer assistance to our end users 24/7 or as needed, and be persistent in responding to their inquiries in a timely manner.

  • Resolve common issues

  • Verify, escalate, and coordinate with other departments for more complex concerns.

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