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• At least a year of experience in Help Desk or similar roles

• Fresh graduates with excellent credentials are welcome to apply

• Excellent written and verbal communication skills

• Creative and a good problem solver

• Great attention to detail and organizational skills

• Has a clear understanding of incident management

• Good people skills and stress-management skills, to manage both expectations and the complaints of users.

• Ability to thrive and deliver high-quality results in a fast-paced environment

• Must be available for on-call work, particularly during non-working hours

• Bonus points:

  • Knowledge in Database and System Administration.

  • Experience in Quality Assurance

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• Oversee multiple lines of support which include Chat, Phone, Email, and our ticketing system queue

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• Provide support in streamlining the processes to make them as efficient as possible

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• Offer assistance to our end users 24/7 or as needed, and be persistent in responding to their inquiries in a timely manner.

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• Resolve common issues

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• Verify, escalate, and coordinate with other departments for more complex concerns.

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